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stupid ideas Call Center Help Line Blog; May, 2009 Archive; Call Center Help Line Blog
  • -- ../../local/callcenter/stupid_ideas

    Average Handle Time

    05/29/09 07:05

    In some call centers, there is this thing we call Average Handle Time (AHT), or the time that agents should allocate for each client call.

    Read more: Average Handle Time [click]


    Tags: average handle time • stupid ideas • hanging up • quota problems •
    1 Comments. - Permalink

    stupid ideas Archives: • May, 2009 •



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