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'Quality monitoring implementations is key to improved call center performance'

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    Quality monitoring implementations is key to improved call center performance


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    05/17/09 00:05

    Monitoring the performance of agents and the business process in general is crucial if a call center wants to exceed customer expectations and outperform competition.

    For some, like SRA Associates, it is just a matter of employing the right monitoring software application, such as Virtual Observer.

    More of SRA Associates and the Virtual Observer here at TMCNET.com

    Link: SRA Associates See Dramatic Improvement in Call Center Agent Performance with Quality Monitoring Implementation

    News Digest Blog
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