Call Center Help Line Blog September Archive blog.topic

Why Businesse Should Use Outsourcing

09/30/11 12:43

When you have countries or groups of people that are willing to do a good day of honest work for a lower pay than what you currently have available, and they are more than happy to do it, it only makes good business sense to make use of these factors. Some may argue that it takes the jobs of those in your own country, but if that country had shown more willingness to work, then companies would not have to default to this. While outsourcing can be taken to an extreme, it remains a useful option for any business.

Link: Top Reasons to Swear by Outsourced Call Centers (outso

Tags: customer service • outsourcing • call centers • business tips •
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God opens window for laid off workers

This news on the lay off of about 70 employees in the AT&T Mobility office would have been devastating to them, especially since most of them have been in the company for at least 4 years.

Read more: God opens window for laid off workers [click]

This is a perfect example of how a locale should run their retraining centers

This to me is a success story in how reeducation and retraining should be done. So many times education and employment "offices" tend to just be job boards with little advice on how to go about qualifying for grants for higher education. This office in Duluth is really on the right track and other employment offices across the country should take notice lest they find themselves out of a job!

Link: Dislocated workers from AT&T Mobility call center in Du