Call Center Help Line Blog September Archive blog.topic

Learn How to Deal with Abusive Customers

09/29/10 04:54

Working in the customer service department can be challenging or frustrating. You need to have patience as well as wisdom on how to deal with various types of customers.

What if the customer becomes abusive? These are customers which may not only commit verbal abuse but also physical injury. How do you deal with such dangerous customers? If you're working in customer service, you may want to watch these series of training videos on how to deal with abusice customers.

Link: Abusive Customers: Customer Service Training : When Cus

Tags: abusive customers • how to video • business • customer service training •
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A Customer Service Representative's View and Rant

Have you ever felt that you have been cheated with your money and with all of the stress that you felt during that week seems to add up? If you said yes, then the one on the other end of the line might be getting the full power of your wrath against the company or distributor, but have you ever thought of what is it like to be on the receiving end of the line?

That is what a you can read as a representative speaks out what's on her mind about arrogant customers here:

Link: The Psychology of The Customer is Always Right: A Breed

The Psychology of Selling Things

Aspen Colorado' Progressive Business Network interview one of the most successful people engaged in sales. The interview discussed the psychology of the most successful salesperson. It also touched the sales process and how it's developed. Willard Barth also said that people will buy things emotionally and will try to justify them logically. Watch and discuss the interview on the link below.

Link: YouTube: The Psychology Of Sales; Psychology of Sales