Call Center Help Line Blog October Archive blog.topic

Unpredictable Customers

10/29/10 04:54

There are times that some customers are so sensitive and even in a little mistake that you have done they really got angry. Being one of the customer service personnel I encountered many angry customers. Every time it happens into my case I just listen to their complain and try to explain and give some solution for the problem. And I always stay calm and patient and I simply took a sigh. Customers are not always right but they have the right to be treated in a nice way.

Link: calls from angry customers; Angry Customers

Tags: angry customers • complain • calm and patient • treated •
0 Comments. - Permalink

Call Center Is Fun!

This is awesome! I worked as a call center agent before and the experience was great. It actually taught me a lot of lessons to learn. By the way, months before I resigned because of my pregnancy, I was already promoted as a team leader or supervisor. I really want to go back to this kind of job and I am happy to have read this article or post of yours. I want to apply as a call center agent in Peru. I just wonder if they will hire somebody from another place like Pennsylvania? Please help me. Thanks.

Link: Lima: Call Center - San Isidro, Peru forum

How To Deal With Angry Customers

I think this will be very helpful especially to customer or sales service agents. We really can't avoid abusive customers especially if they are pissed off with the kind of service that they receive. I know it is not proper for customers to act as if we are to blame for all of the company's fault. But as customer service agent, that is specifically our role. To ease and pacify their feelings. This video is really helpful. i hope that all; customer service agents get to watch this so that they will be able to understand their duties.

Link: Abusive Customers: Customer Service Training : When Cus