Call Center Help Line Blog October Archive

new 9-1-1 text messaging service is currently available in Iowa

10/28/09 09:54

Text 911 is currently being offered in the state of Iowa. It is probably a great idea, but I do believe that these people would much rather call someone that try to text in case of an emergency.

Read more: new 9-1-1 text messaging service is currently available in Iowa [click]

a call center is soon to come from the maker of credit union software

Customer service calls are to be conducted on behalf of credit unions that are being served with new call centers that would have employees who are equip to handle the calling customer flow. This information came from a thirteen year old, credit union software developer from Enhanced Software Products Incorporated.

Read more: a call center is soon to come from the maker of credit union software [click]

making boring work more fun is going to change the way people think

To improve performance as well as to reduce employee turnover, one should simply incorporate fun into their activities.

Read more: making boring work more fun is going to change the way people think [click]