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Call Center Help Line Blog; October, 2009 Archive; Call Center Help Line Blog
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    new 9-1-1 text messaging service is currently available in Iowa

    10/28/09 08:54

    Text 911 is currently being offered in the state of Iowa. It is probably a great idea, but I do believe that these people would much rather call someone that try to text in case of an emergency.

    Read more: new 9-1-1 text messaging service is currently available in Iowa [click]


    Tags: text to 911 • communications center • black hawk county • groundbreaking effort •
    1 Comments. - Permalink


    a call center is soon to come from the maker of credit union software

    10/18/09 08:54
    Customer service calls are to be conducted on behalf of credit unions that are being served with new call centers that would have employees who are equip to handle the calling customer flow. This information came from a thirteen year old, credit union software developer from Enhanced Software Products Incorporated.

    Read more: a call center is soon to come from the maker of credit union software [click]

    Tags: credit unions • enhanced software products • 13 year old • customer service •
    0 Comments. - Permalink

    making boring work more fun is going to change the way people think

    10/08/09 08:54
    To improve performance as well as to reduce employee turnover, one should simply incorporate fun into their activities.

    Read more: making boring work more fun is going to change the way people think [click]

    Tags: employee turnover • solitaire • online games • boss button •
    0 Comments. - Permalink

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