Call Center Help Line Blog June Archive

Interview: Optimizing Your Workforce

06/25/09 11:31

Making the most out of your workforce is very important, crisis or no crisis. An employer has to ensure that his office is running as efficiently as possible.

Read more: Interview: Optimizing Your Workforce [click]

Tags: workforce optimization •
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Call Center Agents; Keeping the Good Ones In

The economy is down. There is no disputes about that. The market is becoming more unfriendly than ever, persuading companies to adapt cost-cutting measures.

Read more: Call Center Agents; Keeping the Good Ones In [click]

True Results; Average Handle Time vs Classifing Callers and Customers

I can hear the recording now. You planted a bug in the board room of a major U.S. Corporation. The new reports on average handle time (AHT) are just in and the Board of Directors are all congratulating themselves on efficiency and productivity. But in fact what they are doing is

Read more: True Results; Average Handle Time vs Classifing Callers and Customers [click]

Implementation of Average Handling Time Will Make Call Center Service Lousy

The quality of a call center's work depends on the purpose of establishment of the call center operation.

Read more: Implementation of Average Handling Time Will Make Call Center Service Lousy [click]