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Call Center Help Line Blog; July, 2009 Archive; Call Center Help Line Blog

WFM System

07/13/09 09:29

The secret is flexibility! In the call center environment turnover is critical.

Read more: WFM System [click]


Tags: agent attrition • turnover • agent incentives •
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Is turnover costly?

07/11/09 09:31

A high turnover rate can represent a gastly cost for your company.

Read more: Is turnover costly? [click]

Tags: agent attrition • call center turnover • human capital •
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