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Call Center Help Line Blog; July, 2009 Archive; Call Center Help Line Blog
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    WFM System

    07/13/09 08:29

    The secret is flexibility! In the call center environment turnover is critical.

    Read more: WFM System [click]


    Tags: agent attrition • turnover • agent incentives •
    0 Comments. - Permalink

    Is turnover costly?

    07/11/09 08:31

    A high turnover rate can represent a gastly cost for your company.

    Read more: Is turnover costly? [click]

    Tags: agent attrition • call center turnover • human capital •
    0 Comments. - Permalink
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