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hanging up Call Center Help Line Blog; May, 2009 Archive; Call Center Help Line Blog

Average Handle Time

05/29/09 08:05

In some call centers, there is this thing we call Average Handle Time (AHT), or the time that agents should allocate for each client call.

Read more: Average Handle Time [click]

Tags: average handle time • stupid ideas • hanging up • quota problems •
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hanging up Archives: • May, 2009 •



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hanging up Call Center Help Line Blog May Archive