I will say this about the opening paragraphs: if I am having my call representatives trained by this company spoken of, I will definitely check them for redundancy afterward. In his second paragraph he claims to "sum up" the ideology in one "cozy" sentence, when in fact it is a mammoth sentence that basically repeats what was said in the first paragraph, only a bit longer. Besides that, I agree with everything stated in this article, though if the author would like to make a good first impression, I would change that.
Thinking about making a comment on this blog post? Great! But please remember that this space is for just that, comments about this blog post. It is not a place to post random thoughts about other stuff. We found that most of the "comments" posted here are not comments at all and should have really been posted in our forum. So:
