Call Center Help Line Blog October Archive

Costumer Service Training Center

10/08/11 05:27

I will say this about the opening paragraphs: if I am having my call representatives trained by this company spoken of, I will definitely check them for redundancy afterward. In his second paragraph he claims to "sum up" the ideology in one "cozy" sentence, when in fact it is a mammoth sentence that basically repeats what was said in the first paragraph, only a bit longer. Besides that, I agree with everything stated in this article, though if the author would like to make a good first impression, I would change that.

Link: Your Customer Service Call Center is Only as Good as th

Tags: customer service • training center • call service • outsourcing •
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