Customer service is something that all companies strive to achieve however very few actually achieve a level of acceptable performance. The main reason is that there is no clear way to measure the complaints that are being generated and an even poorer system to bring these complaints to the attention of the companies senior people who are able to effect change. Maybe companies should receive training in systems of recording and communicating information in a more correct fashion thus satisfying the customer and spreading a quality through word of mouth which as most successful businesses are aware is the best marketing tool.
Thinking about making a comment on this blog post? Great! But please remember that this space is for just that, comments about this blog post. It is not a place to post random thoughts about other stuff. We found that most of the "comments" posted here are not comments at all and should have really been posted in our forum. So:
