Call Center Help Line Blog, customer satisfaction customer satisfaction, Call Center Help Line Blog most recent posts http://blog.callcenterhelpline.com/customer_satisfaction en Sun, 14 Jun 2009 15:25:28 GMT 200 True Results Average Handle Time vs Classifing Callers and Customers (customer satisfaction) Posted by Wilbur: (customer satisfaction) I can hear the recording now. You planted a bug in the board room of a major U.S. Corporation. The new reports on average handle time (AHT) are just in and the Board of Directors are all congratulating themselves on efficiency and productivity. But in fact what they are doing is Read more: True Results; Average Handle Time vs Classifing Callers<br>Tags: <b>average handle time</b>, <b>aht</b>. Comments: 0. http://blog.callcenterhelpline.com/average_handle_time/20090614-082528-True-Results-Average-Handle-Time-vs-Classifing-Callers-and-Customers http://blog.callcenterhelpline.com/average_handle_time/20090614-082528-True-Results-Average-Handle-Time-vs-Classifing-Callers-and-Customers