Call Center Help Line Blog, average handle time

Call Center Agents Keeping the Good Ones In (average handle time)

Posted by Website Introductions: (average handle time) The economy is down. There is no disputes about that. The market is becoming more unfriendly than ever, persuading companies to adapt cost-cutting measures. Read more: Call Center Agents; Keeping the Good Ones In [click]
Tags: attrition rates, agents. Comments: 0.

True Results Average Handle Time vs Classifing Callers and Customers (average handle time)

Posted by Wilbur: (average handle time) I can hear the recording now. You planted a bug in the board room of a major U.S. Corporation. The new reports on average handle time (AHT) are just in and the Board of Directors are all congratulating themselves on efficiency and productivity. But in fact what they are doing is Read more: True Results; Average Handle Time vs Classifing Callers
Tags: average handle time, aht. Comments: 0.

Average Handle Time (average handle time)

Posted by Website Introductions: (average handle time) In some call centers, there is this thing we call Average Handle Time (AHT), or the time that agents should allocate for each client call. Read more: Average Handle Time [click]
Tags: average handle time, stupid ideas. Comments: 1.