The economy is down. There is no disputes about that. The market is becoming more unfriendly than ever, persuading companies to adapt cost-cutting measures.
These measures should not, as much as possible, involve kicking out excellent agents. The call center industry is characterized by high attrition rates. At this point, how should a company retain excellent hires? We'll try to discuss that here.
Thinking about making a comment on this blog post? Great! But please remember that this space is for just that, comments about this blog post. It is not a place to post random thoughts about other stuff. We found that most of the "comments" posted here are not comments at all and should have really been posted in our forum. So:
