This site has been started with the idea of giving call center employees an opportunity to let the world know where call centers go wrong. It will hopefully give call center employees the power to bring problems and ideas to management.
The underlying concept here is that the customer frustration with all kinds of cell center operations... whether it is tech support or sales... results from the failure of management to work with them to design effective systems. The same goes for poor moral among call center employees.
Thinking about making a comment on this blog post? Great! But please remember that this space is for just that, comments about this blog post. It is not a place to post random thoughts about other stuff. We found that most of the "comments" posted here are not comments at all and should have really been posted in our forum. So:
