aht, Call Center Help Line Blog most recent posts http://blog.callcenterhelpline.com/aht en Sun, 14 Jun 2009 15:25:28 GMT 200 Posted by Wilbur: (aht) I can hear the recording now. You planted a bug in the board room of a major U.S. Corporation. The new reports on average handle time (AHT) are just in and the Board of Directors are all congratulating themselves on efficiency and productivity. But in fact what they are doing is Read more: True Results; Average Handle Time vs Classifing Callers<br>Tags: <b>average handle time</b>, <b>aht</b>. Comments: 0. http://blog.callcenterhelpline.com/average_handle_time/20090614-082528-True-Results-Average-Handle-Time-vs-Classifing-Callers-and-Customers http://blog.callcenterhelpline.com/average_handle_time/20090614-082528-True-Results-Average-Handle-Time-vs-Classifing-Callers-and-Customers