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agent performance Call Center Help Line Blog; May, 2009 Archive; Call Center Help Line Blog
  • -- ../../local/callcenter/agent_performance

    Quality monitoring implementations is key to improved call center performance

    05/17/09 00:05

    Monitoring the performance of agents and the business process in general is crucial if a call center wants to exceed customer expectations and outperform competition.

    Read more: Quality monitoring implementations is key to improved call center performance [click]


    Tags: sra associates • agent performance • business process • monitoring software •
    0 Comments. - Permalink

    agent performance Archives: • May, 2009 •



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